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Shipping & Delivery Policy
Effective Date: 30/08/2025
Last Updated: 17/04/2026
At CamoMan, we aim to get your order into your hands as fast and securely as possible. This Shipping & Delivery Policy explains our delivery process, estimated timelines, costs, and related terms.
1. Shipping Coverage
We currently deliver within South Africa only.
Deliveries are made to residential, business, and P.O. Box addresses (where supported by couriers).
Unfortunately, we do not yet offer international shipping.
2. Processing Times
All orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During high-demand periods (sales, holidays), processing may take slightly longer.
3. Delivery Times
Standard Delivery: 2–5 business days (depending on your location).
Outlying or rural areas: 5–7 business days.
You will receive an email confirmation with tracking details once your order has been dispatched.
Note: Delivery timelines are estimates and may vary due to courier delays, weather, or other unforeseen circumstances beyond our control.
4. Shipping Costs
- Standard: R99 (1–3 business days, nationwide)
- Express/Overnight: R149 (nationwide)
- Free shipping for orders over R799
Shipping costs are calculated and displayed at checkout before payment.
5. Order Tracking
Once your order has been dispatched, you’ll receive an email or SMS with a tracking number.
You can track your order directly via the courier’s website or through your CamoMan account dashboard.
6. Failed Deliveries & Re-delivery
If a delivery attempt is unsuccessful (e.g., nobody available to receive the parcel):
The courier may contact you to arrange a new delivery time.
Additional fees may apply for repeated failed delivery attempts.
7. Incorrect or Missing Items
If your order arrives incomplete or incorrect:
Contact us within 48 hours of delivery at support@camoman.co.za.
Provide your order number and details of the issue.
We will arrange for the correct product(s) to be sent at no additional cost.
8. Damaged Parcels
If your parcel arrives damaged:
Please take clear photos of the packaging and product(s).
Report the issue within 48 hours of delivery to support@camoman.co.za.
We will assist with a replacement or refund.
9. Risk of Loss
Once a package has been handed over to the courier, risk of loss passes to the customer.
However, CamoMan will assist with claims against the courier for lost or damaged parcels.
10. Contact Information
For shipping-related enquiries, contact our support team:
Email: support@camoman.co.za
Website: https://camoman.co.za