Returns & Refunds Policy

Effective Date: 30/08/2025
Last Updated: 30/08/2025

At CamoMan, your satisfaction is part of our mission. If you’re not 100% happy with your purchase, our Returns & Refunds Policy is designed to make the process clear, fair, and hassle-free.

1. Eligibility for Returns

You may request a return or exchange if:

• The product is defective or damaged upon delivery.

• The wrong product was delivered.

• You wish to return an unopened, unused product within 7 days of delivery (“cooling-off period” under the Consumer Protection Act).

2. Conditions for Returns

To qualify for a return:

• Items must be in their original packaging.

• Products must be unused, sealed, and in resaleable condition (unless defective).

• Proof of purchase (order confirmation or receipt) must be provided.

Products that cannot be returned:

• Opened or used skincare, grooming, or fragrance items (for hygiene reasons).

• Gift cards or promotional items.

• Items damaged due to misuse or negligence.

3. Return Process

1. Contact Us: Email returns@camoman.co.za within the eligible timeframe, including your order number, product details, and reason for return.

2. Approval: Our team will confirm return eligibility and provide instructions.

3. Shipping Back: You may be required to return the product at your own cost unless the return is due to a defect or our error.

4. Inspection: Returned items are inspected upon arrival.

5. Resolution: Refund, replacement, or store credit will be issued once approved.

4. Refunds

• Approved refunds will be processed within 7–10 business days after inspection.

• Refunds are made to the original payment method (via PayFast or EFT).

• Shipping costs are non-refundable, except in cases of defective or incorrect items.

• If you used a promotional discount or coupon, the refunded amount will reflect the discounted value paid.

5. Exchanges

• If you’d like to exchange an item (e.g., wrong product received), we’ll replace it at no extra cost to you once the incorrect product is returned.

• If exchanging for a different item by choice, you may be responsible for any difference in price and return shipping.

6. Damaged or Defective Items

If you receive a product that is damaged, defective, or faulty:

• Contact us within 48 hours of delivery at returns@camoman.co.za with photos of the item and packaging.

• We will arrange a replacement or refund at no cost to you.

7. Late or Missing Refunds

If your refund has not reflected after 10 business days:

• First check with your bank or card provider.

• Then contact PayFast (if applicable).

• If still unresolved, email us at returns@camoman.co.za and we’ll assist.

8. Contact Information

For returns, exchanges, or refund enquiries, please contact us:

Email: returns@camoman.co.za
Website: https://camoman.co.za